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Have a complaint about a bank or financial planner? Hurry, the deadline for legacy complaints runs out soon


Have you got a complaint about the way a bank or other lending institution has handled its lending or your investments? The time to make your complaint is now!

After 30 June 2020, all claims that fall outside the ordinary 6-year time limitation will not be considered.

The Royal Commission has been a hot topic for financial professions, politicians and journalists since its inception, but only in the past 6 months have the regulators turned to assist those who have lost money as a result of actions by lending institutions.

AFCA, the Australia Financial Complaints Authority, has taken over from the Financial Ombudsman Service (FOS), the Credit and Investments Ombudsman and the Superannuation Complaints Tribunal as the leading dispute resolution office for financial services complaints.

AFCA has obtained high praise from governments, industry professionals and legal professionals (including the team at Attwood Marshall Lawyers) in the service they are providing consumers whom have suffered financial loss at the hands of banks and lenders.

As an impartial and FREE service, they have assisted thousands of consumers in resolving their complaints.

Why do you need to hurry to make a legacy complaint?

Recently, AFCA took things a step further – it is now investigating complaints that would ordinarily be statute barred by the 6-year time limitation applicable when claiming for a breach by a financial institution by extending its services into investigating “legacy complaints” all the way back to 1 January 2008.

A legacy complaint is a complaint from a consumer against a bank or lender in respect of poor lending/financial practices as early as 1 January 2008, which, as we all know, was just prior to the GFC.

AFCA will take legacy complaints up to 30 June 2020. If you have a claim that you believe in respect of poor lending practices back to 1 January 2008, we advise that you should contact Attwood Marshall Lawyers now to seek advice about your claim.

How can Attwood Marshall Lawyers help?

If you would like more information or want to obtain the best possible chance of a successful outcome with a legacy complaint, please contact our Commercial Litigation Department Manager, Amanda Heather on direct line 07 5506 8245, email or free call 1800 621 071.

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Georgia Taylor - Senior Associate - Commercial Litigation, Racing & Equine Law

Georgia Taylor

Senior Associate
Commercial Litigation, Racing & Equine Law

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The contents of this article are considered accurate as at the date of publication. The information contained in this article does not constitute legal advice and is of a general nature only. Readers should seek legal advice about their specific circumstances. 

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