About Attwood Marshall Lawyers
Attwood Marshall Lawyers traces its origins to Eric Attwood in 1946. We are a growing, innovative law firm with offices conveniently located all around Australia. Our intent is to help people – we change peoples lives for the better.
We are leaders in our field with specialist teams covering all areas of law. At Attwood Marshall Lawyers, we take great pride in providing exceptional customer service. We care – our lawyers are trained to listen and connect with our clients. Attwood Marshall Lawyers is an incorporated legal practice in Queensland in accordance with the Legal Profession Act 2007 in that State. The Legal Practice Director is Jeff Garrett, who is also the Managing Partner of the firm.
Our Dedicated Staff
We currently have a total of 50 staff members, which includes 32 professional staff (Lawyers, Licenced Conveyancers and Paralegals). We also have a number of law graduates and clerks. All our staff employed by our firm reside within the Tweed Shire, Gold Coast and Brisbane areas.
We have specialist departments across all areas of law, headed up by either a partner or a senior associate lawyer who practices exclusively in that area. This enables us to provide an all-round legal service to our clients while retaining the ability to provide specialist advice across all areas of law.
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Commitment to having the best systems
Each of Attwood Marshall Lawyers’ departments is headed by a Department Manager. The Department Managers ensure that any incoming enquiries are immediately directed to the right lawyer. The Department Manager will review the enquiry and confirm that it is a matter we are able to assist with.
The Department Manager will make an appointment for the client to see the appropriate lawyer and take care of all necessary arrangements. Once you have retained us to act on your behalf, you will have direct access to your Lawyer or Paralegal via phone and email.
Quality Management System ISO 9001:2015 Accreditation
Attwood Marshall Lawyers has always been at the forefront of office technology and we have implemented an electronic file and document management system through our practice management software providers, Leap.
We maintain an accreditation to the Quality Management System ISO 9001:2015 in the Provision of Legal Services. This allows us to display the internationally recognised red five-tick Standards Mark. This has only been possible through our ongoing commitment to improving our processes and procedures. What this means for our clients is that we have the systems in place to provide the best possible customer experience and quality legal services. At the heart of our business is our intent to help people; and these systems help us deliver on our intent.
What does this mean to you as our client?
Here for you when you need us
We are committed to pursuing excellence in our internal management and service delivery. We continue to take steps to transform our practice and yield significant dividends in productivity and the highest quality of service to our clients, helping them in what are usually very stressful circumstances. Our team are available any time to assist you. You can call our 24/7 phone line, chat through our live chat app on this website, visit any one of our conveniently located offices or email any of our departments directly.
By utilising the best electronic systems, this passes on cost savings to our clients by reducing soft disbursements, including the cost associated with printing, photocopying, postage, facsimile fees and storage costs. The electronic systems also bring down professional charges due to the reduction in time in dealing with most attendances.
Open communication and service you can depend on
Communications are more often than not instantaneous from the time we receive them. This promotes the timely actioning of client matters and, most importantly, provides better quality service to our clients.
We ensure we communicate clearly and effectively with you throughout the entire process, so you know where you stand every step of the way.
The need for paper is eliminated by using online systems, electronic storage of documents and files, electronic databases, the use of email, and replacing reference books with online resources. This significantly reduces our environmental impact. We encourage our clients wherever possible to opt for electronic forms of communication so they can participate in our efforts to help the environment and keep costs to a minimum.
We value your feedback!
Please tell us about your experience.
Our law firm is nothing without our clients. We care about what you think, which is why we have based our business around what’s important to you. We are always keen to learn more about our clients and to receive feedback on their experience with Attwood Marshall Lawyers.
To make an appointment, call us on 1800 621 071 or use our Online Enquiry Form to send us your details and one of our friendly team will be in contact with you as soon as possible.