About Attwood Marshall Lawyers

Department Manager System

Each of Attwood Marshalls’ departments is headed by a Department Manager which ensures that any incoming enquiries are immediately directed to the right person by our receptionist. The Department Manager will qualify the client who is making the enquiry and confirm that it is a matter that we can help them with.

The Department Manager will then make an appointment for the client to see a Lawyer and take care of all the necessary arrangements. Once you have retained us to act on your behalf, you will have access to your Lawyer or Paralegal through a direct telephone number and direct email address. None of our Lawyers or Paralegals have secretaries and hopefully this improves communication with the person looking after you. In the event that your Lawyer or Paralegal is unavailable due to work commitments or illness, the Department Manager is there to assist you.

Electronic Office Systems and Quality Management System ISO 9001:2015 Accreditation

Gold Coast Lawyers, Attwood Marshall has always been at the forefront of office technology and over the past 4 years we have implemented an electronic file and document management system through our practice management software providers, Lawmaster.

We have also updated our systems and procedures to compliment the electronic phase of our development, including our Quality Assurance procedures. This has been particularly challenging in a Law Firm, with the historical dependence upon paper based files and ‘hard copies’ of all documents generated.

We maintain an accreditation to the Quality Management System ISO 9001:2015 in the Provision of Legal Services. This allows us to display the internationally recognised red five-tick Standards Mark. This has only been possible through our ongoing commitment to improving our processes and procedures.

What does this mean to you as our clients?

We are making a serious commitment to pursuing excellence in our internal management and service delivery. The decision is the first step in a journey which will transform our practice and yield significant dividends in productivity and the highest quality of service to our clients helping them in what are usually very stressful circumstances.

Cost savings 

The net effect of these systems is that our clients will receive a cost saving in relation to their soft disbursements including the cost associated with printing, photocopying, postage, facsimile fees and storage costs (a constant irritation to most clients!). The electronic systems also will bring down professional charges due to the reduction in time in dealing with most attendances.

Communications and Service 

Communications are more often than not instantaneous from the time they are received and this promotes the timely actioning of client matters and, most importantly, provides better quality service to our clients.

Environment friendly  

The need for paper is eliminated by using online systems, electronic storage of documents and files, electronic databases, the use of email, and replacing reference books with the internet. This significantly reduces the environmental impact by using less paper. 

We encourage our clients wherever possible to opt for electronic forms of communication so they can participate in our efforts to help the environment and keep costs to a minimum.