QLD WorkCover Claims – Workplace Injuries

Compensation Law

Helping QLD workers claim compensation for their injuries

As a leading compensation law firm, Attwood Marshall Lawyers can help you claim benefits and compensation if you have been injured at work. All Queenslanders should be able to go to work without the threat of workplace injury or death. We can assist you to claim benefits for weekly income payments, medical treatment costs, return to work assistance,  and advise you as to your rights to claim common law compensation for negligence.  

In Queensland, most employers are insured with WorkCover Queensland, with a small number of other workers’ compensation insurers and self-insurers. When you are injured at work, you usually have significant benefits and compensation available to you to assist in recovering from your injury and helping you get better so that you can return to work. In cases of work injuries caused through negligence, or an unsafe system of work, injured workers may also have a common law claim available to them.

A common law claim can involve a once-off, lump-sum payment for all past and future income loss, treatment costs, paid care costs (e.g. if you require assistance with gardening or cleaning at your home) and general damages (pain and suffering) suffered as a result of the work injury.    

Don’t be persuaded by your employer or WorkCover who may discourage you from making a claim after sustaining an injury – you need your own legal assistance as soon as possible to find out where you stand! The system is difficult for injured workers to navigate unassisted, and often people miss out on accessing the benefits they are entitled to. We are here to help. 

We offer a No Win, No Fee’ guarantee for all WorkCover claims.  We do not charge our clients for any of the legal work our compensation lawyers perform along the way and defer those costs until the end.  We also pay for our clients evidence costs upfront on their behalf so that they don’t have to.  We only charge for the work performed if your claim is successful. If your claim is unsuccessful, we will waive our costs entirely – so you have nothing to lose.  

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Free Info Pack

To find out more about the process involved in making a QLD WorkCover claim and what compensation you may be entitled to, provide your details below and our Information Pack will be sent to your inbox. 

Our Process

Our Workers Compensation Claims Process - Step 1

1. Get in touch

Tell us your story, we’re here to listen!

Our Workers Compensation Claims Process - Step 2

2. Consultation

Meet with one of our friendly compensation lawyers for your free initial and confidential consultation.

Our Workers Compensation Claims Process - Step 3

3. Negotiation

Leave your matter in our capable hands. Our team will manage all discussions with the workers’ compensation insurer and fight to get you the best possible result.

Our Workers Compensation Claims Process - Step 4

4. Settlement

As soon as we receive your settlement from the insurer, we will transfer your payment into your nominated bank account. You can then put this matter behind you and focus on your road to recovery and getting back to work.

WorkCover Claim FAQs

There are two different types of workers’ compensation claims:  

  1. Statutory Benefits Claims (no-fault) 
    Workers’ compensation claims must initially be lodged as a statutory benefits (no-fault) claim. This entitles an injured worker to weekly benefits such as weekly income payments, medical treatment costs, rehabilitation expenses, and a lump sum for any permanent impairmentThese benefits cover workers for much of the costs they incur whilst off work and recovering from injury. The statutory benefits claim is a no-fault, temporary claim for benefits. 

    Once your injuries stabilise, you will be assessed by an independent medical assessor paid by the workers compensation insurer. If you are assessed as having suffered a permanent impairment from your work injury, you will be offered a lump sum payment for compensation before your statutory benefits claim is finalised. WorkCover Queensland, or the workers’ compensation insurer, will issue you with a Notice of Assessment that includes a lump sum offer based on your percentage impairment. At this point, you must decide whether to proceed with a Common Law negligence claim for compensation. It is vital you obtain legal advice as early as possible to understand your rights to benefits and the best course of action. 

    Statutory Benefit Claims are not designed to compensate an injured worker for losses such as future treatment requirements or future income loss. If you require compensation for losses you may incur in the future, you will need to make a Common Law claim. 

  2. Common Law Claims (fault-based claims)
    If your injuries at work were suffered a result of employer negligence, co-worker negligence, a dangerous system of work, unsafe work practices, poor training, faulty equipment, or similar, you may be able to make a common law claim for compensation.

    To succeed with a common law claim, you must prove that the employer (or your co-worker) was at fault, or that reasonable precautions would have prevented the work accident from happening. Many injured workers wrongly assume that they cannot demonstrate fault, or incorrectly blame themselves for their injury. Obtaining legal advice from an experienced compensation lawyer is essential.

    A common law claim is for a once-off lump sum payment. This payment includes compensation for your losses incurred as a result of your injury, as well as all anticipated future losses.  

Depending on your circumstances, a common law claim will typically involve a claim for:

  • General damages, pain and suffering; 
  • Loss of income to date, including interest and superannuation; 
  • Future income loss over the remainder of your career, plus superannuation; 
  • Paid/commercial care costs (e.g. paid cleaner, gardener, home maintenance); 
  • Medical treatment, rehabilitation costs, medication, travel expenses; 
  • Costs involved with helping you return to work; 
  • Equipment, aids, prostheses, wheelchairs, or any other items you may require to assist you; 
  • Home modification, if required. 

In some circumstances, WorkCover (or the workers’ compensation insurer) will be required to contribute to your legal costs. 

We will help you through every stage of your compensation claim. For immediate assistance, call our team on 1800 621 071. 

WorkCover Queensland is the primary insurer for most Queensland businesses. Workers whose employers are self-insured will need to contact their employer’s insurer to make a claim for workers’ compensation.  
Do not let your employer persuade you not to seek legal advice or pursue a claim for your workplace injury. In most cases, it is the insurer that pays out the claim, not your employer.   
We offer a free initial and confidential consultation so you can find out where you stand and make an informed decision about whether to make a  claimWe will discuss your injury and its causes and provide you advice about what to do next. Call our friendly team any time on 1800 621 071. 

Employers in Queensland are legally required to protect their workers with workers’ compensation insurance. Employers pay premiums to ensure that WorkCover Queensland (or another insurer) will pay benefits and compensation to their workers if they suffer an injury during the course of their employment. The employers do not pay these benefits or compensation out of their own pocket.  

You are entitled to claim workers’ compensation if you suffered injury in the course of your employment, where your employment is a significant contributing factor to the injury, including if you are:  

  • Employed part-time, full-time, on a casual or permanent basis; 
  • A subcontractor or contractor; 
  • A junior, work experience student, volunteer in the workplace; 
  • A self-employed worker (in some cases). 

In the event of a severe injury or workplace fatality, the spouse and/or dependents of the injured 
or deceased worker is usually entitled to claim benefits and compensation. 

If you are unsure as to whether you are entitled to claim workers’ compensation, it is imperative that you seek legal advice from an experienced compensation lawyer at the earliest opportunity.  

We offer a free initial consultation so you can find out where you stand, helping you make an informed decision. Call our friendly team on 1800 621 071. 

Your application for compensation should be lodged with the insurer as early as possible. You can submit your application online on the WorkCover Queensland website. 

Each individual case is different and strict time limits apply. Legal advice should be sought as soon as possible after you sustained the injury, or the onset of symptoms, to ensure you understand the next steps you need to take and the time limitations that apply to your case.  

You must submit your application within 6 months from the date you injured yourself at work, or from the date your first symptoms commenced 

There is a three-year time limitation from the date of injury in which you must either commence the claim in court, or lodge a Notice of Claim for Damages. If that has not occurred within 3 years, the claim will be statute-barred, and you will be prevented from making a claim for compensation for your injury. If you have not received your Notice of Assessment from WorkCover (to commence your common law claim) within 3 years from the date of your injury, you can still lodge your Notice of Claim for Damages outside the three years as long as it is within 6 months of receiving the Notice of Assessment – failing which the claim will likely be statute-barred. 

The time it takes for your claim to be finalised is determined by a number of factors. These include: 

  1. The nature of your injuries and how long it takes for your injuries to stabilise. In most cases, this takes 6-12 months after the accident or post-surgery; 
  2. How long you remain on statutory benefits (before commencing your common law claim); 
  3. The number of defendants to the common law claim and their attitude towards settlement or proceeding to court. In most cases, workers’ compensation claims usually settle before proceeding to court; 
  4. The legal steps required to progress your claim to settlement or a court award. 

Once you have lodged 
a Notice of Claim for Damages (to commence your common law claim), the parties must attend a compulsory settlement conference within 9 months to attempt to resolve the matter. This conference usually takes place anywhere from 5-9 months after the claim is lodged. In most cases, workers compensation claims are resolved at the compulsory conference stage. 

If the claim is not resolved at the conference, a second settlement conference known as a mediation, is usually held 6-12 months after the firstA trial would not take place for a further 12-18 months thereafter, but workers compensation claims are usually resolved at the first or second conference without the need for trial.  

Once the claim is settled between the parties, it usually takes 6 weeks to be paid compensation.  

If you have suffered an injury at work, in the course of employment, or whilst travelling to or from work, you are likely to be able to claim workers compensation. Common work injuries include: 

  • Psychological injuries or trauma 
  • Head injury 
  • Brain injury 
  • Back injury 
  • Neck injury 
  • Spinal injury, including disc bulge, disc herniation, disc fracture or disc protrusion 
  • Fractures or broken bones (wrists, elbows, tibia, fibula, femur, ankle) 
  • Shoulder injury  
  • Knee injury 
  • Finger, hand, arm and wrist injuries 
  • Toes, foot and leg injuries 
  • Soft tissue injury 
  • Repetitive strain injury (RSI) 
  • Asbestos or silicosis injury 
  • Burns and abrasions 
  • Eye injury 
  • Cuts and lacerations 
  • Catastrophic or severe injury, quadriplegia, tetraplegia, brain damage  
  • Death 

Workplace accidents and injuries occur in every industry or occupation.  

The types of accidents that cause workers to sustain injuries and claim compensation are extremely varied. Here’s just a few: 

  • Mining accidents 
  • Construction accidents 
  • Warehouse accidents including forklift and machinery accidents 
  • Equipment accidents  
  • Farming accidents 
  • Industrial accidents 
  • Hospitality accidents 
  • Manual labour accidents 
  • Production factory accidents 
  • Manufacturing and retail accidents 
  • Driving accidents 
  • Scaffolding accidents 
  • Slips, trips and falls 
  • Electrical accidents, including electrocution 
  • Bullying, intimidation, harassment and discrimination 
  • Emergency services, nursing accidents, first responder accidents or exposure to trauma; 
  • Machinery or vehicle accidents. 
  • Lifting, twisting, bending or carrying accidents; 

In nearly all cases, your employer does not pay for your compensation – your employer pays workers compensation premiums so that WorkCover Queensland (or another insurer) pays out your compensation instead. The purpose of workers compensation in the first place is to cover workers who are injured in the course of their employment.  

If you are concerned about how your employer might react to a claim, contact our lawyers for a free, confidential discussion today.  

Attwood Marshall Lawyers  have acted for injured workers for over 75 years. Our firm is at the forefront of the legal industry, comprising lawyers with exceptional legal expertisetechnical prowess and advanced customer service skills. We are renowned for our longstanding ability to win seemingly impossible cases and achieve exemplary results for our clients.  

Our lawyers are trained to listen and connect with you to ensure we fully understand your story and can achieve the best outcome possible.  Unlike small firms that often take on workers compensation claims, but are not specialists in this field, or large national firms that often leave you feeling like just a number, Attwood Marshall Lawyers provides the best of both worlds; combining top tier knowledge, resources and expertise with personalised, local law firm client service.  

Other benefits include: 

  • Our No Win, No Fee guarantee. We defer our legal fees until the end, pay all your evidence costs upfront on your behalf, and only charge you if we win. In the unlikely event that you do not win your case, we do not charge you at all! 
  • We offer a free, no obligation consultation and will provide you with immediate advice; 
  • You will have the support of a dedicated legal team who practice exclusively in compensation claims, led by QLD Law Society Accredited Specialists in Personal Injury Law; 
  • 24-hour availability (we’re here to support you evenings, weekends, or public holidays); 
  • Home and hospital visits. We will come to you if your injury restricts you from visiting one of our conveniently located offices. 
  • Attwood Marshall Lawyers maintain an accreditation to the Quality Management System ISO 9001:2015 in the Provision of Legal Services. This means our systems provide our clients with the best customer experience and quality services that comply with a standard approved by the International Standards Organisation for Quality Management Systems. At the heart of our business is our intent to help people and change their lives for the better. These systems help us deliver our intent. 

Going through a WorkCover claim can be daunting. We are here to take as much pressure and stress off your shoulders as we can. We will assist you in obtaining treatment, recovering from your injuries, achieving financial security, and helping you move forward with your life.

When WorkCover rejects a claim, it will issue a “WorkCover QLD Review of Decision” stating the reasons why the claim has been rejected.  Similarly, WorkCover may have accepted your claim for a period of time, only to issue you with a “Reasons for Decision” that suddenly closes down your claim (eg. where a WorkCover doctor has informed that your work-related injury has now ceased, or that the injury was primarily caused elsewhere etc).

When you receive a “Reasons for Decision” from WorkCover, you have only 3 months from the date of the WorkCover’s decision to appeal it to the Workers Compensation Regulator.  Because Workcover frequently rejects the legitimate claims of injured workers, appeals to the Regulator are often necessary.  The Regulator is independent and can make a decision to confirm, vary or set aside Workcover’s original decision to reject or cease your claim.

If you fail to act appeal the Reasons for Decision within the 3 months, you will usually lose all entitlements to make a claim thereafter.

Contact Attwood Marshall Lawyers for advice. We will immediately take your detailed instructions, obtain a copy of your WorkCover statutory benefits file from WorkCover, and acquire all relevant medical and other materials.

No Win, No Fee Queensland Work Injury Lawyers

Attwood Marshall Lawyers act on a No Win, No Fee basis on all WorkCover claims. This means that you will only pay our fees if you win your case and receive compensation! 

There are no upfront costs. We offer a free, no-obligation and confidential initial consultation so you can find out exactly where you stand from the very start

In Queensland, we have conveniently located offices across the Gold Coast at Robina Town Centre and Coolangatta, as well as in Brisbane City. If you live in Northern New South Wales, we have our Kingscliff office located just over the QLD-NSW border. 



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